2 Replies Latest reply on Oct 15, 2010 7:24 AM by davidkelly

user sessions

davidkelly Oct 13, 2010 7:35 AM

I have been unable to find the "user sessions" query that comes with the ootb servicedesk so decided to create one. I am using the system module and the user session business object.

This shows the title of the user session. When I run the query it shows we have 5 analyst, SA 45 times and system once. Is this corrrect or am I doing something wrong.

Regards,

David

1. Re: user sessions

dmshimself Oct 15, 2010 12:22 AM (in response to davidkelly)

Sounds about right. SA and system will be listed several tiems as typically the services log on using those. I ten to exclude them from the query. If you think that a right hand click delete/remove will log people off, it wort of will, but they then get logged back on again if they are using console.
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2. Re: user sessions

davidkelly Oct 15, 2010 7:24 AM (in response to dmshimself)

Cheers for that, explains what I got.

Regards,

David
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