I tried calling tech support and the phone wasn't working. We will also try to reach out to our service representative. Can this update be done on our side (hopefully easy and well laid out documentation)?
Do you send the cds to us and then we do it?
You can contact us using the contact number for your region on the following web page:
You can also use the Smart Self-Service Portal link on the web page to log a new case with support.
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