We have a good-sized group of users who do not have email addresses (temps, housekeeping, etc.), but they can open incidents in Service Desk. Service Desk tries to send an email notification to these users, which have null email addresses, regardless of the tps_notification_method value set to '0' or to '1'. This leads me to believe that something is not checking the notification method.
If we add a note and check the ' Notify User' control, LDSD doesn't generate a notification for these null-email users.
Any thoughts on what I need to correct? I'm thinking Process, but it doesn't necessarily follow that I'm right.