We have one particular third party supplier who we want to get a notification when an incident is put into "With 3rd Party" status.
I have created a condition which looks at the 3rd Party supplier value to decide if a reminder should be sent and the reminder should then go to a dummy end user account which contains the e-mail of the 3rd party, however this isn't working. I don't want to assingn the incident to the 3rd party, I simply want them notified. Is there something simple I'm missing? All other reminders work, which go to either the raise user or the current assigned user.