2 Replies Latest reply on Oct 26, 2010 9:44 AM by davidkelly

    escalations

    Rookie

      Hi All,

       

      I updated the holidays within the servicedesk which are under  Agreements-Incident Management-Incident-Response Levels-incident medium

       

      By updating, I changed the dates from 2007/8 to 2010/11

       

      Now our escalations are not working, no calls change different colours after 2/4/6 hours

       

      Does anyone know why this happened, or was it just a coincidence and how do I fix it

       

      Any help would be great

       

       

      Cheers

       

       

      David