im looking for some advice if possible
We are getting Incidnets logged where the mandatory fields have not been completed ie Details field. So my questions are
1. How is this possible as I have tried to replicate Incident and cannot (I get an error saying mandatory field require information).
2. How can I close such a call as It wont let me because mandatory field have not been completed and the details field has been set to read once.
Any help would be appreciated