Was just wondering if anyone can confirm how the xxx Date is Today criteria (e.g. Creation Date is Today) works in queries across multiple timezones? Does this run against the server "Today" or the local users "Today"?
Service Desk store the datetime value directly in DB with the stand time GMT. If you are working in application, it will automatically changed the datetime to the timezone in which you are resides.
I hope this explains the question.
Retrieving data ...