4 Replies Latest reply on Jan 10, 2011 12:55 PM by dmshimself

    cannot remote control from servicedesk

    Rookie

      Hi All,

       

      I dont know if anyone has come across this before.I searched for it but did not find anything about it.

       

      I am unable to remote control any PC from the ServiceDesk.

       

      We have LDMS 9 installed and we pull all the pcs in from there to the SD.

       

      When I right click on a config item and click landesk- remote control, I get  "Could not start Remote Control viewer executable"

       

       

      I can remote control the item from within LDMS but that kinda defeats the purpose of importing them into SD.

       

      Anyone seen this before.

       

      Cheers,

       

      David