1 Reply Latest reply on Nov 18, 2010 1:22 AM by aparker

    Service Desk question


      Service Desk was recently implemented in my organization and I am unfamiliar with modifying incidents.  Basically what I am trying to do is change an incident to a project.  Any ideas???

        • 1. Re: Service Desk question
          aparker Employee

          The key thing to be aware of is that the system is a process based tool, so all of the options that you may have available to you throughout the life of a procee (in this case Incident) are defined by that process. What this boils down to is that if you have not designed your incident process to allow for tranfer to, or creation of a project, then the only way to do this is to close the Incident and create a new project. This does, of course, assume that you have a project process defined within the system