8 Replies Latest reply on Jun 16, 2016 5:31 AM by Rizwan

    Is it possible to configure inbound e-mails to change the status of an incident?

    Darren.Bradshaw Expert

      We have an action called Awaiting Customer which send and e-mail to the customer requesting more information and the Incident Status is 'Awaiting Customer'


      When the customer replies we have to copy and paste this info into another action called Back from Customer, can this be achieved via inbound e-mail?