2 Replies Latest reply on Nov 25, 2010 6:14 AM by Kevin.Gardiner

    Writing a report for new records

    Kevin.Gardiner Rookie

      When I write a report to give back count of new incidents in a month - the figures are not correct as it will count  any call which has an unresolve as another incident even though the im_id is the same. I am using pm_process.pm_creation_date as my count mechanism but how do I get it to only count record once?