Our 7.2.5 system can take up to about 25MB attachments..... so it's not a restriction from ServiceDesk. (standard install is about 4MB I think)
it can deal with embedded attachments OK as well.
Apart from that, I'll leave it to the experts
Thanks Stu - will take a look
Lianne, I'm on 7.3.1 and support have confirmed that the 3Mb limit is hard coded in both Inbound and Outbound, there is an enhancement request to have this increased as its frustrating being able to store bigger attachments in the system but not have them added automatically by e-mail.
Intrigued as to how Stu got this working, maybe its a feature of 7.2.5.
The 4MB limit is imposed by IIS and can only be changed by changing the IIS configuration. We strongly recommend against this as increasing the IIS limit can mask problems with other areas of the product which can lead to performance degradation.
Lara,I think the key point is the limit for Outbound\Inbound is hard coded, whereas in IIS you can increase the limit if you wish. We have a business requirement to e-mail out attachments from ServiceDesk rather than using e-mail in order to adhere to multi-client confidentiality policies. We can store large attachments in the database but the Outbound limit prevents them from being e-mailed, so we are forced it using Outlook once again.