5 Replies Latest reply on Feb 7, 2011 1:49 AM by afrogers

    Email Size Limit

    lianne.redding Apprentice

      Hi

       

      Does anyone know if there is a maximum size limit of emails (or possibily embedded email attachments) that inbound mail can deal with - we're on service desk v 7.3?  Had a scenario where a user sent in an email that was 1mb in total (with embedded attachments).  It never got marked as read and resulted in multiple incidents being logged for the user.  The application event log for the period where this email continued to be processed contains 2 reoccuring errors.

       

      Firstly there is a Microsoft WSE 2.0 error containing:

       

      HTTP/ASMX Message Receive Failure: Microsoft.Web.Services2.Dime.DimeFormatException: WSE352: The size of the record uuid:c61d77ae-d1eb-4008-b92f-08023825f488 exceed its limit.
         at Microsoft.Web.Services2.Dime.DimeRecord.UpdateTotalBytesRead(Int32 bytesRead)
         at Microsoft.Web.Services2.Dime.DimeRecord.ReadHeader()
         at Microsoft.Web.Services2.Dime.DimeRecord..ctor(Stream stream, Int32 maxRecordLength)
         at Microsoft.Web.Services2.Dime.DimeReader.ReadRecord()
         at Microsoft.Web.Services2.Messaging.SoapDimeFormatter.Microsoft.Web.Services2.Messaging.ISoapFormatter.Deserialize(Stream stream)
         at Microsoft.Web.Services2.WebServicesExtension.BeforeDeserializeServer(SoapServerMessage message)

       

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

       

      This is then followed by a Invound Mail Manager error containing:

       

      The request failed with HTTP status 400: Bad Request.

       

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

       

      As the Microsoft WSE 2.0 error states there is an issue with the size - is this the email as a whole or attachments??

       

      Also is this a known issue - is there a fix?  Or is it a restriction of WSE rather than inbound mail?

       

      Any info greatly appreciated