7 Replies Latest reply on Jun 28, 2011 10:07 AM by Stu McNeill

    Any way of display the incident reference number on window headers?


      hi folks,

      is there any way of displaying the incident number (or any process reference number for that matter) on process windows and preferrably in the window header. would need to apply to WebDesk as well as Console. Alternatively but this is not the preferred solution how can I display the incident number on the process window itself. I can bring the reference number onto the window but how do I ensure the current process number is copied.

      thanks in advance,