We are having a problem that occurs randomly and at least once a day for users that have various levels of access to the remote consoles. The problem happens at different times of the day and to different people at different times. For example, 'User A' logged to a remote console has the problem and 'User B' at the same site with the same access level may not have the problem at the same time. The fist symptom that usually occurs is they can't drag devices from the device list to a scheduled task. (.avi file attached the shows what happens) After a while the console locks up and the 'crossed circle' icon appears as the mouse pointer. I have tried the following in an attempt get closer to what the problem may be. Installed the console on a clean XP workstation, created virtualised consoles compressed and uncompressed and reset the console layout and column set configuration. I have run the console from the core server for the last few days and it hasn't had the same problem so I can safely say it's only a problem with the remote consoles. As a work around we have to log out then back into the console to get it to work again. On a side note, the problem first happened after we added 2 additional CPU's to the core server to try and resolve a performance problem. The additional CPU's didn't make any difference to the performance problem so we removed them and that when this new problem surfaced. Common sense would suggest this shouldn't cause the console problem but it started happening as soon as we removed the additional CPU's. We are on LDMS 8.8 SP4 and XP SP2 workstations. Database is on a separate server, core and DB is on VM. Would like to remove all servers from VM but unfortunately I don't have any say over it.
LANDesk.avi 2.5 MB