Im trying to do a query to show jobs resolved within SLA with a criteria of Between certain Dates, By Resolver Group or Resolver Analyst
I have used the OOTB query for Incident inside SLa this month and change the criteria to be as follows:
The Business object that this uses is Incident
Status.Title Is One Of (Resolved, Closed)
AND is Breached Is Equal To (False)
AND Resolutions.Creation Date Is Between Dates Prompt User
AND Latest Assignment.Group Is Equal To Prompt User
AND Resolutions.Last Update By Is Equal to Prompt User
Do you think this will give me the results I need because I am a bit confused if the criteria is correct. i.e is Last assignment Group correct?
Any help or better suggestions woiuld be appreciated.