2 Replies Latest reply on Dec 14, 2010 6:30 PM by keithr

    Cancel Escalation Notifications for child Incidents

    keithr Specialist

      Is it possible to 'cancel escalations' for child Incidents.


      This is specifically required for major Incidents that use a P1 type response level.  As P1 response levels send enterprise distribution group notifications, we do not want to generate these for child incidents.  Otherwise downgrading response levels for child incidents effects reporting.