Quick query regarding a knowledge base error if anyone can help with this one please.
After performing an iis reset the automatic knowledge searches (on the incident window) have stopped returning results for our integrated login versions of console.
Checking the server reports errors saying:
Access to the path '\\servername\lucene\index' is denied
We have not changed anything to my knowledge from the day before; any ideas as to exactly what specifically needs to be granted access to the lucene folder?
Many thanks for any help.