6 Replies Latest reply on Jan 6, 2011 7:04 AM by alanblake

    7.4 Self Service Remove Login?

    Rookie

      In exposing the Self Service site is there a way to remove the forced login?

       

      Thanks.

      Alan

        • 1. Re: 7.4 Self Service Remove Login?
          karenpeacock SupportEmployee

          Hi Alan

           

          You can use integrated login so that the user is authenticated by their network login automatically so they don't see a login page.  There are some documents on the community about this but haven't yet been updated for version 7.4.  I think that the main change is that you will find the folder which you need to edit will be called Webaccess rather than Webdesk.

           

          Here is a document and here is a video showing how this works.

           

          Best wishes

          Karen

          1 of 1 people found this helpful
          • 2. Re: 7.4 Self Service Remove Login?
            Rookie

            Thanks Karen.  I am  familiar with integrated login and that would work, but I was more wondering if  you could expose the portal to users and not require any login at all.  The  context of the question comes from knowledge management and wondering if it is  possible to expose the published knowledge to the user base at large without  requiring any sort of login.

            • 3. Re: 7.4 Self Service Remove Login?
              karenpeacock SupportEmployee

              Hi Alan

               

              You can publish content that will be seen on the main login page within Self Service (before you login) by publishing a dashboard to the guest user account.  This is outlined in the Web Access Admin guide under the section Defining a Self Service login page.

               

              Does this cover what you were hoping to achieve?

               

              Best wishes

              Karen

              • 4. Re: 7.4 Self Service Remove Login?
                Rookie

                I don't see a Web Access Admin guide

                • 5. Re: 7.4 Self Service Remove Login?
                  karenpeacock SupportEmployee

                  Can you please ask whomever sent you the 7.4 software for a copy of the manual?  We will be uploading them on 11th January to the community which is when 7.4 will go on General Release.

                   

                  In the meantime, here is the extract I was referring to (without screenshots):

                   

                   

                  Defining a Self Service login page
                  If you are not using integrated login (see the LANDesk Service Desk Suite Administrator Guide), users of Self Service will need to log in before they can use it. By default, the login page that is used with Web Desk is available. However, you can design a more welcoming login page for Self Service, which provides access to the login controls, and also displays a dashboard to provide information that is appropriate for users who are not logged in.
                  By creating a guest end-user account and role, and associating this with the anonymous Self Service user, you can publish a default dashboard alongside the login controls. You can then use this dashboard to publish general notices.
                  To define a Self Service login page:
                  1. Using the Administration component of the LANDesk Service Desk console, create a guest end-user account.  Make sure it has a name that you will not use for anything else.
                  2. Associate the guest end-user account with an appropriate end-user role. For example, associate it with the SelfServiceGuest role.
                  3. In Web Desk, click the System preferences button. The System preferences page appears.
                  4. In the Anonymous user group, type the name of the guest end-user account you created above in the User box.The user account MUST already exist exactly as entered in the Service Desk database.
                  5. In the Default dashboard list, select the dashboard that you want to appear alongside the login controls when an end-user opens Self Service, then click Save.

                   

                  Thanks

                  Karen

                  • 6. Re: 7.4 Self Service Remove Login?
                    Rookie

                    Yes - thanks!