3 Replies Latest reply on Jan 6, 2011 11:20 AM by kgsiggins

    Tying to send a reminder to customer when incident resolved

    kgsiggins Rookie

      I am using Service Desk 7.3.1 and have a step in my incident process that is to send a reminder to the customer when the incident is resolved.

      I get an entry in the im_reminder table that has a 1 in the im_notify_customer field, but there is no entry in the im_reminder_recipient.

       

      What could I have missed that would cause this?