if a mail is sent out, you find the recipient and the reminder normally in the tables tps_user_message and tps_user_message_recipient.
What exactly the im_incident_reminder and im_incident_reminder_recipient tables are for, I don't know. I guess if a mail could not be created correct by the background services for some reason, you will find entries in the im_incident_reminder_recipient table.
Hope that helps.
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Hi Ken, Christian,
Just to clarify - the im_reminder_recipient table is only used if you create a reminder manually and after saving it use the "Add Recipient" action. If you only specify the recipients using the fields on the reminder itself then nothing will get put into that table.
If you are using the "Notify Customer" checkbox this will send the notification to all users within the Customer group specified on the incident. You may actually want to send to the Raise User of the incident, in which case use the "Notify Originator" checkbox instead. If that isn't the case then this document has some advice on what to check next: How To Troubleshoot Reminders Not Being Sent
Thanks to Christian and Stu. I didn't want to use a customer group so decided to use the raise user and notify originator and all is well.