I have the window rule under the End User view to for Incident Management.Incident to use "End User Incident" window and web form
I also have the view selection rules set to use "End User" view for "Web Access" clienttype with PortalEndUser Role listed as #1
I am logging into WebAccess/ss with a user that is defined in End User and has role of PortalEnd User
I am really expecting to see "End User Incident" window appear when I click "Log New Support Call" but it always returns the full incident window.
My root problem stems from the fact that the "Log New Support Call" is associated to the "Full Incident" process where I was under the assumption that it was pointed to the "Incident" process. I added a new Process link by right-clicking in the help-me widget. I then added a shortcut that points to the "Incident" lifecycle NOT the "Full Incident" lifecycle.