As far as I can tell Knowledgebase Articles are created using the "New Article" shortcut, within the Administration->Knowledge Management Administration menu ? Our engineers use the WebDesk front-end to access their tickets, and we'd like to be able to provide them with the ability to create Knowledgebase articles (these would be used to capture e.g. FAQs, How-To instructions, etc.). However LANDesk Service Desk doesn't appear to allow me to make the "Knowledge Management Administration" shortcut available to users via WebDesk (the option is greyed out when trying to "Add Component" via the "Shortcut Manager") ?
Am I doing something wrong here, or is there an alternative way in which I can provide our engineers with the capability to write Knowledgebase articles via WebDesk ?