Previously I used the standard "Approve" Action Instance box for approvals in my process. The user had to change their group to an approver group, open the change, hit approve, and then they had the option to add a note. This is nice but I got a bunch of complaints about having to change groups and then remembering to change back.
I needed several approver rolls so I can control who can approve and when as I have up to 3 levels of approvals and only the supervisor of the group that created the change can do the initial approval.
To fix this I changed from groups to roles. Now the supervisors no longer have to change groups and remember to change back, they are thrilled. I created my own actions for each group and it works awesome. However, I lost the ability to enter a note when the change was approved or rejected. They could add a note first and then approve or reject but they liked being prompted for a box to explain why they accepted or rejected the change. I see in Window Manager there is an "Approvals" window that matches up with the "Approve" action item. I don't have the ability to create a Window for my Action Item or I don't know how to do it. Any suggestions on how to add a window that pops up when a superviser approves a change?