2 Replies Latest reply on Mar 3, 2011 7:57 AM by Thanakrit

    Can i create new action on existing collection

    Rookie

      Hi all,

           Could you advise me to add new action on note collection.

      An incident already have note collection and action is "Add Note".

      If I would like to add New Action is  "Add Comment" because

      I would like to split action on process but I would like show on

      same tab of note. How to do this?

       

      Thank you

      Kanoon

        • 1. Re: Can i create new action on existing collection
          Lara Hellman SupportEmployee

          Hi Kanoon,

           

          I'm afraid it's not possible to have 2 actions updating the same collection directly like that. What you can do is create a window-less action with a window associated to it and add it in to the process with an automatic Add Note after it that copies the data in to a new Note.

           

          However, if you can explain the reason behind wanting seperate Notes and Comments we can probaby come up with a much more elegant solution for you.

           

          Thanks,

           

          Lara

          • 2. Re: Can i create new action on existing collection
            Rookie

            Hi Lara,

             

                 Thank you for your response. I need to seperate action for add note

            because i create manual action on process design for Approve or Deny.

            After they choose choice and type comment on window of note. they

            need to see all comment on tree or tab of main document. Now i cannot

            create query for show all comment in same tab. i can show seperate

            comment of approve or deny on 2 tab.

             

            Thank you and best regards,