10 Replies Latest reply on Jun 30, 2011 9:52 AM by fxsti01

    Console crashes - constantly

    Apprentice

      I have LDMS 9 with latest SP2. Previous to SP2, the console rashed constantly too - as in at least 5+ times a day, and sometimes every 2-3 minutes of use. Can only clear the problem by restarting the server - but problem comes back within a day or two.

       

      I was promised several times by LANDesk Support that SP2 would solve this. It has not helped at all.

       

      Here is the Event log for the crash:

       

      Log Name:      Application
      Source:        Application Error
      Date:          2/4/2011 12:24:24 PM
      Event ID:      1000
      Task Category: (100)
      Level:         Error
      Keywords:      Classic
      User:          N/A
      Computer:      OWGUSNY1LMS01.owg.ds.corp
      Description:
      Faulting application name: Console.exe, version: 9.0.2.3, time stamp: 0x4bb5e8ff
      Faulting module name: mscorwks.dll, version: 2.0.50727.4952, time stamp: 0x4bebd49a
      Exception code: 0xc0000409
      Fault offset: 0x0025b326
      Faulting process id: 0xd68
      Faulting application start time: 0x01cbc4904f418198
      Faulting application path: C:\Program Files (x86)\LANDesk\ManagementSuite\Console.exe
      Faulting module path: C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
      Report Id: 9bc90c4c-3083-11e0-9915-005056ab57e8
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
          <Provider Name="Application Error" />
          <EventID Qualifiers="0">1000</EventID>
          <Level>2</Level>
          <Task>100</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2011-02-04T17:24:24.000000000Z" />
          <EventRecordID>34132</EventRecordID>
          <Channel>Application</Channel>
          <Computer>OWGUSNY1LMS01.owg.ds.corp</Computer>
          <Security />
        </System>
        <EventData>
          <Data>Console.exe</Data>
          <Data>9.0.2.3</Data>
          <Data>4bb5e8ff</Data>
          <Data>mscorwks.dll</Data>
          <Data>2.0.50727.4952</Data>
          <Data>4bebd49a</Data>
          <Data>c0000409</Data>
          <Data>0025b326</Data>
          <Data>d68</Data>
          <Data>01cbc4904f418198</Data>
          <Data>C:\Program Files (x86)\LANDesk\ManagementSuite\Console.exe</Data>
          <Data>C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll</Data>
          <Data>9bc90c4c-3083-11e0-9915-005056ab57e8</Data>
        </EventData>
      </Event>

        • 1. Re: Console crashes - constantly
          Specialist

          Myself and fellow technicians experience the same thing since loading the Remote Console on our Windows 7 64-bit machines. LDMS 9.0 SP2, and the console constantly crashes. Also if we have the console open, chances are we will experience Windows Explorer and MMC Console crashes as well. Everything works fine when the LANDesk Console is closed. Its very annoying.

          • 2. Re: Console crashes - constantly
            Apprentice

            This console is on the server itself - I terminal into the server to manage it since it is in a remote office and performance from a console on my computer is very slow.

             

            Hey LANDesk Support!!!! How about chiming in here!!!!

             

            I called about this problem before SP2, and you said it was a known problem fixed by SP2. What gives? You strongly encourage us to get help through the Portal, but don't help us with our problems unless we call. I have to restart my server every couple days to get the Console stable enough to use!

            • 3. Re: Console crashes - constantly
              Apprentice

              I just got this same error.

               

              Every time I go to all devices in the console it crashes.

              • 4. Re: Console crashes - constantly
                Apprentice

                My issue turnd out to be a bad row in the computers table in my database.  Deleting the row fixed it.

                • 5. Re: Console crashes - constantly
                  Rookie

                  having similar issues when running a queries that use the "Exists" or "Not Exists" functions.  Crashes console on Core and Remote Consoles. App log on core server is identical to inital post of this thread....and copied below. The queries worked in v8.8SP3, but not in v9.0SP2.  The interesting thing is if we create and run the query using the service account (EXACT same configuration as mine and other admins) the queries run....and I can run them as well. But any other user creates the same query and it crashes. Weird.  Looks like no LD support on this to date.

                   

                  As for the bad row in the table, how did you determine this was the case? I'd like to investigate if our issue is being caused by this as well.

                   

                  Faulting application name: Console.exe, version: 9.0.2.3, time stamp: 0x4bb5e8ff

                  Faulting module name: mscorwks.dll, version: 2.0.50727.4952, time stamp: 0x4bebd49a

                  Exception code: 0xc00000fd

                  Fault offset: 0x0002b185

                  Faulting process id: 0x%9

                  Faulting application start time: 0x%10

                  Faulting application path: %11

                  Faulting module path: %12

                  Report Id: %13

                   

                   

                  • 6. Re: Console crashes - constantly
                    Apprentice

                    Yesterday I opened a formal case by calling LANDesk Support. I first collected a dump and logging from adplus to give them the info that might help.

                    We'll see where that goes...

                    • 7. Re: Console crashes - constantly
                      Rookie

                      Hi Steve,

                       

                      Just wondered if LANDesk had managed to fix your issue as, susprise surprise I am experiencing the same issue here too.

                       

                      Many thanks,

                       

                      Nik

                      • 8. Re: Console crashes - constantly
                        Rookie

                        Hey there everyone,

                         

                        If I may, I'd like to comment as well in addition to the question on whether LANDesk has provided any resolutions. I and the other admins have been persevering with this issue since day one of our v9.0 SP2 side by side migration from v8.8SP3......our TAM is convinced the recent group of new post-SP2 Component Patches released for the Core/Console/Web/Client/etc...etc....will resolve this issue. I personally do not agree, and believe the issue is corrupt data in a table, similar to the comment made above where deleting a table resolved the issue for them. I am looking to apply these patches ASAP and will update this thread with the results, good or bad. If the Component patches do not resolve it, I would be hard pressed to believe the cause is anything else but corrupt data or tables.

                        • 9. Re: Console crashes - constantly
                          Rookie

                          Hi,

                           

                          Thanks for the update and do keep us posted! :-)

                           

                          Nik

                          • 10. Re: Console crashes - constantly
                            Apprentice

                            We are seeing the same issues, console crashes occasionally.  New windows 08r2 server, LD 9 sp2 with most current patches applied.
                            Found this out on the interweb:

                            http://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2management/thread/15f38662-1a83-41fc-ad87-a0380f4c953b/

                            http://support.microsoft.com/kb/981314

                             

                            Any assistance here?