4 Replies Latest reply on Feb 24, 2011 8:14 AM by littlechef

    "Failed to download all additional files for a package" error

    Rookie

      I have been using a test PC to successfully install software packages but now this PC is giving me a "Failed to download all additional files for a package" error with a 16422 code.

       

      Its doing this for a piece of software that previously installed successfully and this package also successfully installs on other PCs fine but I'm told no changes have been made to the Server Core and can't see anything that's changed on the test PC so am a little stumped.

       

      I've enabled XTrace logging but couldn't get to the bottom of it but have noticed the following differences between the successful install and the test PC and was hoping someone may be able to help!

       

      The msi gets downloaded to the local PC ok but the task.manifest isn't copied to the PC even though the PC has access rights to this location.

       

      proxyhost.log from successful install:

       

      2011-02-16 11:44:28(7516-7920) proxyhost.exe:Made direct (non-proxy) connection to landesk.wtms.com:80
      2011-02-16 11:44:28(7516-7920) proxyhost.exe:Made direct (non-proxy) connection to landesk.wtms.com:80

       

      proxyhost.log from unsuccessful install:

      2011-02-16 11:10:56(8316-8520) proxyhost.exe:127.0.0.1:1690 Unable to start session with 172.27.1.49:80 internal.proxyhost.directfailed sessionrc=3
      2011-02-16 11:10:56(8316-8520) proxyhost.exe:127.0.0.1:1690 Unable to create connection http://LANDesk.Gateway@172.27.1.49/ldlogon/FileLists/taskmanifest.LDSERVER1.463.42.ini

       

      sdclient_task463.log from successful install:

      Wed, 16 Feb 2011 11:47:06 ILdDownloading file to C:\Program Files\LANDesk\LDClient\sdmcache\ldlogon\FileLists\taskmanifest.LDSERVER1.463.42.ini, attempt 0
      Wed, 16 Feb 2011 11:47:07 ILdDownloadFile returned 0

       

      sdclient_task463.log from successful install:

      Wed, 16 Feb 2011 11:10:58 ILdDownloading file to C:\Program Files\LANDesk\LDClient\sdmcache\ldlogon\FileLists\taskmanifest.LDSERVER1.463.42.ini, attempt 2
      Wed, 16 Feb 2011 11:11:01 ILdDownloadFile returned 80004005
      Wed, 16 Feb 2011 11:11:01 ..\AdditionalFiles.cpp(68): (8DAC4026): Failed to download file http://LANDesk.Gateway@172.27.1.49/ldlogon/FileLists/taskmanifest.LDSERVER1.463.42.ini : (80070002)

       

      I've also carried out the following:

       

      1. Reset the package hash and reinstall

      2. Tried to download the Task Manifest file as local system manually as per here http://forum.landesk.com/support/docs/DOC-6315/diff?secondVersionNumber=3 - this didn't work on the test PC OR the one it successfully installed on though!

      3. Uninstalled and reinstalled the local agent on test machine.

       

      Any ideas?!