As an analyst I'm assigned to multiple groups/subgroups. I can't figure out how to create a query that displays all the unacknowledged work (Incident/Change/SR/Task) assigned to any of my groups. I figured I would start with the Process Management/Process Business objects. I want Current Assignment.Group.Title to be one of my (User.Groups.Group.Name?) groups.
There is a standard query workload list and supervisor workload list that does this for you. Try them out and see what you think. But you cannot edit or change those queries and the secret criteria it uses is not accessible.