7 Replies Latest reply on Nov 18, 2011 12:53 AM by thomas.junge

    Creating knowledge management article from incident

    Rookie

      I am wondering if there was a way to create an article right from a resolved incident?  This way the tech resolving can just click on a link and prepopulate the article fields instead of having to go to knowledge management and then administration and then clicking on create article.

       

      If you could please let me know if this is possible.