Looking for a little general advice really, we have a new requirement and I'm wondering about the best solution to this.
To move our spreadsheet based list of customers who have been given a vpn token over into Service Desk; basic token and customer details will be recorded, such as token expiry date, date issued etc.
We wish to set up some sort of process so that the system will flag up tokens (possibly by emailing to a nominated person/team and customer) when their token is due to expire within the next x days.
Any ideas on the best way to achieve this? Such as, where best to setup a new process to handle this as there's the incident, problem and change modules but as this would probably be setup as a config item does anyone have any idea where this may be best to setup or have any general advice on how they tackled a similar request?