7 Replies Latest reply on Aug 14, 2014 11:08 AM by jrrippel

    Provisioning Task failing after try 40 of 40

    Rookie

      I have a strange problem with LanDesk 9 Sp2. I can download provisioning template in one side of the floor. If I try to download LanDesk  provisioning template on other side of the floor, I am getting this message "Provisioning Task failing after try 40 of 40". I am using the same ID and password. Both sides are using same PXE Rep. and same subnet mask. Any idea? But when I use my administrative account, this works. This problem only for regular LanDesk accounts.

       

      Thanks

        • 1. Re: Provisioning Task failing after try 40 of 40
          Specialist

          Does the user account work for one side and fail on the other side?  I could never get the user account or assign the correct permission for it to ever work with winpe provisioning when pxe boot.  As a result, we just instruct the user to use winpe menu.

           

          Another thing I did was schedule the provisioning task as an admin then make the task public, so that normal user can move the task to their task and run the provisioning template as a user without giving them higher permission.

          • 2. Re: Provisioning Task failing after try 40 of 40
            Apprentice

            Maybe the provisioning scheduler failed to generate the locked template.

            This usually happen when it can't find scripts, packages or package files.

             

            Please have a look at prov_schedule.exe.log.

             

            HTH,

             

            Jary Busato

            • 3. Re: Provisioning Task failing after try 40 of 40
              Rookie

              I checked provisioning log file and found "ERROR ProvisioningService : Unable to find template for computer IDN 3182". When I use my landesk administrative account it works fine. I give full rights to all folders, but still it won't download the image.  Pls see the error.

               

               

              INFO TemplateFinder  3/31/2011 2:42:41 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:42:41 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:42:41 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:42:52 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:42:52 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:42:52 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:42:52 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:42:52 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:42:52 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:42:52 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:43:03 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:43:03 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:43:03 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:43:03 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:43:03 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:43:03 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:43:03 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:43:14 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:43:14 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:43:14 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:43:14 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:43:14 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:43:14 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:43:14 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:43:24 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:43:24 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:43:24 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:43:24 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:43:24 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:43:24 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:43:24 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:43:35 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:43:35 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:43:35 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:43:35 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:43:35 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:43:35 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:43:35 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:43:46 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:43:46 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:43:46 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:43:46 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:43:46 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:43:46 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:43:46 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:43:57 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:43:57 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:43:57 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:43:57 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:43:57 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:43:57 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:43:57 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:44:07 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:44:07 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:44:07 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:44:07 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:44:08 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:44:08 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:44:08 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:44:18 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:44:18 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:44:18 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:44:18 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:44:18 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:44:18 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:44:18 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:44:29 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:44:29 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:44:29 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:44:29 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:44:29 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:44:29 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:44:29 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:44:39 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:44:39 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:44:39 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:44:39 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:44:39 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:44:39 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:44:39 PM  : Unable to find template for computer IDN 3182
              VERBOSE ProvisioningService  3/31/2011 2:44:50 PM  : GetTaskXML, SIDS:
              VERBOSE ProvisioningService  3/31/2011 2:44:50 PM  :     MACAddress: C80AA9EA0C25
              VERBOSE ProvisioningService  3/31/2011 2:44:50 PM  :     SerialNumber: CNF0296H6B
              VERBOSE ProvisioningService  3/31/2011 2:44:50 PM  :     AMT_GUID: CNF0296H6B
              INFO TemplateFinder  3/31/2011 2:44:50 PM  : No task found. Check task with Done status.
              ERROR TemplateFinder  3/31/2011 2:44:50 PM  : couldn't find task for computer 3182
              ERROR ProvisioningService  3/31/2011 2:44:50 PM  : Unable to find template for computer IDN 3182

              • 4. Re: Provisioning Task failing after try 40 of 40
                Apprentice

                I had this problem just now with LANDesk 9.5 SP2.  It came down to the scopes for my users.  I was using an LDAP query for my scope.  When I PXE booted a bare metal device - it was not in an LDAP location, and so it was not in the proper scope.

                 

                So the user could not see the device and couldn't schedule it.

                 

                I used an LDMS query to scope instead to the IP subnet, and the task started fine for regular users.  Anyone else run into this?

                • 5. Re: Provisioning Task failing after try 40 of 40
                  Apprentice

                  We did. We do scopes based on OU/LDAP location so technicians can only see PCs in their location.

                   

                  We then had to create a "Provisioning Scope" for PCs being Provisioned.

                   

                  For this one, it's PCs w/ an undefined Device ID, PCs with the name of Windows-, PCs without a Computer Location and PCs that have our "Provisioning Miniclient" installed.

                  • 6. Re: Provisioning Task failing after try 40 of 40
                    Apprentice

                    I found several threads that all ran into this same issue.

                     

                    Plenty of ways to get around it.

                     

                    "Computer"."OS"."PreBoot OS" = "WinPE"  AND  "Computer"."Inventory Server" = "CORENAME"  Catches PXE booted or machines booted from CD/USB provisioning media

                     

                    "Computer"."Network"."Pxeboot" = "Yes"   - catches PXEBooted machines

                     

                    "Computer"."Device ID" = "Unassigned"  OR  ("Computer"."LANDesk Management"."Agent Configuration Name" NOT EXISTS   AND  "Computer"."Device Name" <> "CORENAME")  Catches all unassigned deviceIDs with no Agent config that aren't the core server

                     

                     

                    You can further restrict these all based off IP Address, subnets, etc etc etc

                     

                    You can even filter based on which PXE Rep it PXE booted off with "Computer"."LANDesk Management"."PXE Holding Queue". "Proxy Host Name"

                     

                    I'm not really sure which way is the best way to go.

                    • 7. Re: Provisioning Task failing after try 40 of 40
                      Apprentice

                      Thanks for this. We didn't include the Pxeboot or Preboot OS options before and that should help us.