5 Replies Latest reply on Sep 9, 2012 2:33 PM by JulianWigman

    7.3.2 Inbound Mail - Extra Line Spaces added to Desc when Incidents Logged

    lianne.redding Apprentice

      Just upgraded to 7.3.2 and the service desk users have noticed that  extra line feeds are being added to the incident description for calls  logged via inbound mail.  The line feeds are beeing added throughout the  body of the email not just at the beginning.

      The incident description  field is the standard ootb string(-1) field with no subdatatype  specified in object designer.

      Has anyone else experieinced this?

      Many thanks