I'm using Servicedesk7.4 and have created a process in the Request domain where an automatic task is created. I'm trying to pull data from the main request onto this task and if I use a runtime value it's fine, but as soon as I use a placeholder it's not returning the data.
Placeholders are working in all other assignments and reminders just having this issue with the automatic task. All I want is the Title and Description values from the Request to populate in the task description field. Placeholder is as below:
Request task has been assigned to your team.
I'm sure it's something completely stupid I'm doing but I just can't get it working. Any help really appreciated