4 Replies Latest reply on Apr 1, 2011 1:56 AM by hewy06

    Placeholders not returning value in task window

    Expert

      Hi Guys

       

      I'm using Servicedesk7.4 and have created a process in the Request domain where an automatic task is created.  I'm trying to pull data from the main request onto this task and if I use a runtime value it's fine, but as soon as I use a placeholder it's not returning the data.

      Placeholders are working in all other assignments and reminders just having this issue with the automatic task.  All I want is the Title and Description values from the Request to populate in the task description field.  Placeholder is as below:

       

      Request task has been assigned to your team.
      Summary: {Request/Title}
      Details: {Request/Description}

       

      I'm sure it's something completely stupid I'm doing but I just can't get it working.  Any help really appreciated