We are looking to redevelop our Change process to make it slicker for the "easy" work.
A request will be raised by a user, and submitted to a reviewer to decide if its a standard piece of work or not - still defining criteria for this, but thats fine.
What I'd like to be able to do is, based on the outcome of this decision, is use the "Reinitialise" feature to kick the request to the right "full" process or "light" process.
I can do this manually, by selecting the "Reinitialise" as an optional action, picking the process & template BUT its not realistic to make this a manual choice (unless there's a way to filter the processes it displays on this screen ?) - is there any way I can put the action into a process and pre-choose the options ?
The alternative of raising a "Change-from-a-change" isn't good, as the requestor will have a reference number of the initial job (either from logging it in the Portal or by email if logged with the Desk by phone) and giving out two or three reference numbers for the same piece of work will just lead to confusion.
Any pointers on (1) Can Reinitialise be used this way or (2) Decent alternatives ? Really dont want to build a single, hugely complicated, process if I can avoid it - its been one of the criticisms of the current ITBM deployment, and we're under some pressure to improve this.