We have set our Incident Description field to String SubData Type = Html.
This works well inside the ticket itself: formatting and line breaks are cleanly rendered.
However, in queries the html text is rendered as a single long line of text without formatting (which is fine) or line breaks (which is awful). Whether the Description HTMl field is rendered inside a grid or in the preview tab below, it's extremely difficult to read. It's even ugly in Crystal Reports. It's even ugly in Web Desk, which I would think would know how to render HTML better!