6 Replies Latest reply on Jul 3, 2017 9:56 AM by MJ2718

    Automatic Task Completion Upon Cancel

    Apprentice

      We have a number of processes where tasks are used to move requests to correct teams to action, however, we also have a Cancel option on most of the statuses in these processes, which flows through to a "Cancelled" completion status, rather than "Closed".

       

      The Closed completion status route has a pre-condition of All Tasks being at End State, so if the request itself is cancelled after the task has been created and assigned, although the request itself is at the "Cancelled" status, it still appears in the workload list of the group the outstanding task(s) are assigned to.

       

      I guess what I'm looking for, is something that would automatically close/cancel any open Tasks if a request is cancelled, does anyone know if this is possible?

       

      I've attached a screenshot of an example process.

       

      Thanks

      Nic