Right-clicking the CI attribute on an Incident window gives us the remote control option plus "CI Audit Trail". Choosing the "Audit Trail" option informs us we have no default query defined for Configuration Management Item Audit Trail Business Object.
I've created a query on the Configuration Item Audit Item which does return the expected results (basically a list of what analysts remoted to customer''s workstations and when).
How can I get this to show from the right click menu? In object designer the Configuration Item Audit Item Default Query is empty and greyed out.