5 Replies Latest reply on Mar 8, 2012 6:40 AM by KaiEilert

    CI Audit Trail

    gramsay Specialist
    gramsay Apr 1, 2011 9:14 AM

      Right-clicking the CI attribute on an Incident window gives us the remote control option plus "CI Audit Trail". Choosing the "Audit Trail" option informs us we have no default query defined for Configuration Management Item Audit Trail Business Object.

       

      I've created a query on the Configuration Item Audit Item which does return the expected results (basically a list of what analysts remoted to customer''s workstations and when).

       

      How can I get this to show from the right click menu? In object designer the Configuration Item Audit Item Default Query is empty and greyed out.

       

      Ta.

        • 1. Re: CI Audit Trail
          ITSMMVPGroup
          dmshimself Apr 3, 2011 6:58 AM (in response to gramsay)

          I'm afraid this is a known bug - but your local support team ought to be able to give you a workaround Graham.

          1 of 1 people found this helpful
          • 2. Re: CI Audit Trail
            gramsay Specialist
            gramsay Apr 5, 2011 3:23 AM (in response to dmshimself)

            Thanks Dave. This is a known problem 5135, and the workaround is as follows.

             

            1. Create a window for the Metadata -> Query Template object and include the “Is Default?” attribute.
            2. Create a query on the same object which will give you a list of queries. Set to launch workspace on double click.
            3. Launch into the query you want as the default for that object (ie. Any query based on that object) and tick the "Is Default" box and save the window.

            • 3. Re: CI Audit Trail
              djs Apprentice
              djs Jun 4, 2011 7:22 AM (in response to gramsay)

              Hi Graham,

               

              I already configured as your steps, but still cannot see the audit trail. window popup was same "no default query defined for Configuration Management Item Audit Trail Business Object.". maybe my configuration was wrong, could you explain more details especially step no.3 ?

               

              Thanks

              • 4. Re: CI Audit Trail
                jasoncadman Expert
                jasoncadman Sep 6, 2011 6:29 AM (in response to djs)

                You'll also need to set the default query on the Configuration Item Audit Item object

                • 5. Re: CI Audit Trail
                  KaiEilert Apprentice
                  KaiEilert Mar 8, 2012 6:40 AM (in response to jasoncadman)

                  Hi,

                   

                  I am trying to set a default query for the BO "Configuration Item Audit Item".

                  However it seems the whole BO is read only. I can not select a default query. In fact I can not modify anything in that object.

                   

                  Is there maybe a Database trick to set it into a "modify" mode?

                   

                  Cheers,

                  Kai