I've scanned the forum for information on the above subject but, apart from a small white paper, there is little information on the subject.
I need to be able to explain to our LANDesk users how roles, groups and priviliges work in very simple terms, perhaps with a diagram.
Does anyone have any further information on the subject that they would be willing to share.
In particular, I just can't get my head round the need for roles when priviliges can be assigned to groups.
Also, are the 'roles-based administration' concepts for 'Management Suite 9.0' pertinent to Service Desk or is that a different kettle of fish?
Any help would be greatly appreciated,