I've been asked for a couple of sets of stats which I'm fairly certain LANDesk can't do (I'm useless with Crystal) but thought I'd list them here just in case.
The first is to find the average business time between 2 statuses for all calls over a period.
e.g. list all calls logged in Feb showing business time between "logged" and "In Progress".
We aleardy record this for Resolution (Business time to Resolve) but there's a logical place for this...
The second request is even more unlikely as i needs to be a snapshot or triggered stat. Basically they want to know all the times the Workload queue for a group exceeded 100 Incidents. I could do a daily scheduled report which would be really cumbersome but can't think even how I could do this via something like Crystal.
God knows how they keep coming up with impossible requests...
Anyone got any ideas?
Thanks - Adam.