1 Reply Latest reply on Apr 13, 2011 7:09 AM by AdamWilden

    Resolution Description

    Rookie

      Hi

       

      Currently our process when resolving an incident will send an an automated e-mail out, see below for an example.

      The problem with this is that it currently does not capture what has been said in the resolution description area. Is there a simple way of doing this?   Resolution.jpg