5 Replies Latest reply on Apr 21, 2011 4:37 AM by Stu McNeill

    e-mails won't send to Originator

    Apprentice

      I have a reminder in a change process that supposed to go to the "originator".  I'm assuming the originator is the Raise User on the Change.  It that my first mistake?  (I'm not sure what else the originator could be.)

       

      1-ReminderWindow.jpg

       

      The e-mail never arrives.  (The year on that date is 2011.  Yes, it's in the past.)  The process looks like:

       

      2-Process.jpg

       

      I've looped the Reminder back to the status while I try to figure this annoyance out.  I created a query to list the Change Reminders:3-Query.jpg

       

      "Notify Originator" is set to True and my user is the Raise User on the Change.  If I click on the Reminder, it displays in a window:

       

      4-Reminder.jpg

       

      If I click on "Send Message", it sends.  Proof:

       

      5-Email.jpg

       

      Other notifications are coming through like they should.  I just seem to be having trouble with the ones going to the Originator.