4 Replies Latest reply on Apr 21, 2011 3:01 AM by andygrundy

    How do I exclude Incidents in Knowledge Search?

    Rookie

      I'd like to just be able to search on knowledge base articles instead of previous incidents but for some reason the configuration tree won't let me un-tick the 'incident' selelction in the tree. Does anyone know if it's actually possible to achieve what I want?

       

      cheers,

       

      Andy