2 Replies Latest reply on May 3, 2011 8:44 PM by hadyn.dawson

    Access denied error message when running KB search from Web Server

    MarcelloCentineo Specialist

      Hi,

       

      I have an issue with the Knowlede Base search.

      From App Server it works fine cause background service is installed on this server.

       

      On the Web Server I changed to path to the shared folder from the app server. (I gave "everyone", IUSR and domain users full access!)

      If I perform a KB  search on the web server / from a console now I get this error message (I enabled BackgroundProcessing in tps.config):

       

      FreeTextSearch
      Get Page Count at 2011-05-02 16:44:14.518
      Input serialised query:
      <?xml version="1.0" encoding="utf-16"?>
      <FreeTextSearchQuery xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://touchpaper.com/tps/SearchService">
        <MaximumHits>1000</MaximumHits>
        <SearchExpression>olthoff</SearchExpression>
        <PageSize>25</PageSize>
        <PageNumber xsi:nil="true" />
        <IsServiceCatalogue>false</IsServiceCatalogue>
      </FreeTextSearchQuery>
      FAILED
      Access to the path '\\aekotpapp01\TPKnowledgeBase\\index' is denied.

       

      If I click on the link '\\aekotpapp01\TPKnowledgeBase\\index' from Event log I can access to the path.

      Any ideas?

       

      Many thanks

      Marcello