2 Replies Latest reply on May 5, 2011 4:19 AM by dmshimself

    Is there a way to "lock out" all users except administrators in Service Desk?

    Apprentice

      We're looking to do some planned maintenance to our Service Desk (7.4) - enhancements to existing processes, windows, actions etc.

       

      I will be disabling the mail servers and taking the processes offline - but this doesn't stop users or analysts logging in and attempting to make changes to existing tickets. Chances are it won't cause any problems but I'm erring on the side of caution and would feel much more comfortable if we could just take Service Desk offline to anyone who's not an admin. Does anyone know if there is a way to do this?