3 Replies Latest reply on May 13, 2011 10:34 AM by bmeyer

    Article Type Value in automatic action

    Rookie

      I have been able to automatically create an article from within an incident on the resolution screen.  However, I have a new process that I am trying to populate the Article Type from the incident category description field.  But when I test this out it comes up as a null value.  Is there anyway to get the incident category description to populate in the Article Type from an automatic action dynamically?  Trying not to have analysts select from the drop down.