Wonder if you can help.
We are currently running SD 7.3.2 and have a dashboard which has 2 queries on it of MY IPCs and My Teams IPCs. The problem we have is when a Task is put into a Teams queue and then an analyst takes ownership it goes into the MY IPCs dashboard but dissapears from My teams IPCs, which means that if an analyst is on holiday nobody can see outstanding Tasks.
My Question would be is there a way for the Task to show in both queues when an analyst takes ownership. I presume it the criteria of the queries but cannt seem to find a solution.