1 Reply Latest reply on May 12, 2011 6:06 PM by hadyn.dawson

    Creating changes from within an incident

    Apprentice

      Is there a good article on how to do this.  I have created a incident from within a change but it has been awhile and I need some documentation on this.

       

      Thanks

        • 1. Re: Creating changes from within an incident
          Expert

          Hi,

           

          By default there should be an available action called Create Change which will allow you to create a new Change record and it will automatically be linked to the Incident you created it from. In the ServiceDesk.pdf file in the software documentation is a section Parent-Child Linking which has further information on this.

           

          If this action is not available it has likely been removed from the process, so you need to edit the process and add this action back into the available actions at the desired status. More information on this is available in the LDSDDesigners.pdf document also available in the software documentation. These guides are probably available on the community site somewhere as well.

           

          Cheers,

          Hadyn