2 Replies Latest reply on May 19, 2011 8:24 AM by dgaughran

    Anyone have trouble adding new users in Service Desk 7.4?

    Apprentice

      hi Folks,

       

      i'm currently testing Service Desk 7.4 and can't add a new user/analyst whether using wizards or not on any platform (WD or Console). i started comparing 7.4 with our current version against the relevant object/table (tps_user) and noticed a couple of extra fields (a new email address field and a Send message to all email addresses field). i added these to the user windows and tried again to save but to no avail. anyone come across this error within Service Desk 7.4 and a possible workaround?

      rgds,

      dave