8 Replies Latest reply on Jul 6, 2011 8:46 AM by gwsmith

    Precondition not working after status

    Apprentice

      I have a process where the first thing I need to do is a decision.  You can't link a status to a decision, so I borrowed a trick from a process created by the consultants who did the initial setup for Service Desk.  After the Open status, I put a precondition based on if the status is Open.  There are no statuses with preconditions before Open and none with preconditions directly following it.

       

      2-MainProcess.jpg

      Yet the process is stick on the Open status, with the only action being Placeholder, which doesn't do anything.  The precondition properties:

      IsOpenCondition.jpg

       

      What am I doing wrong?  (Other than not putting a manual action after the status, which would just add an unneccesary action for users to click on.)  The only explanation I can find is that the status hasn't yet been saved, so the precondition doesn't work.  I've tried other preconditions not based on the status, but nothing seems to work.