The Service Catalogue manual (page 28) decribes the process by which Bundles can spawn Child Requests in process.
I was wondering, are the two automatic actions "Populate Bundle Attribute" and "Create Child Request" including any hard-coded functionality in Service Desk?
My question stems from wondering if instead of creating Child Requests, we can actually create (Child) Tasks instead for each item in the bundle.
I'm interested here why system design here suggests "Child Requests" rather than "Child Tasks";' am I missing something here which makes the former preferable over the latter. MAP automation etc etc downstream perhaps or Best Practice or something.....?