I have a process called Main that starts with the Open status followed by a precondition based on the status being of the start type.
I finally have this working correctly, but only for incidents that start in the Main process. I have another process named Inbound that reinitialises to Main. Those incidents stick on the Open status once they come into Main, with no action available but Placeholder.
Is this "expected" behavior? Is there some reason a precondition would not work just because of a reinitialise?