Can anyone clarify request mode for me?
It's not clear if this is somehow "per user" or "across all users"? Is it looking at previous requests already logged in the system too (at any status)? If so, does it check before it presents the Service Catalog and skip this entry dynamically or does it still allow the service to be requested only after the request process is underway...
I'm not too clear on the detail of how this works from the manual.